Lousy, bloated
ISP that has lousy outsourced
technical support from India. Also subject to busy signals and outages and other problems
on dial-up. Earthlink might have once been above AOL and MSN but the quality of their service and support is slipping fast.
After a half-hour on the phone, and survivng the guilt-trip expert who tried to convince me otherwise, I was able to dump Earthlink and switch to a faster local
ISP that doesn't
outsource it's support to people who don't understand English. I hope they don't keep
billing me like they did with other people who cancelled.