In any sales or
Call Center environment a second voice is the use of a second voice to
soften the customer into making an otherwise perhaps unwanted purchase/investment/decision. This is basically using the advantage of having a
third party enter the relationship and manipulate the customer. This can be used at any stage of the relationship, whenever an agent feels that assistance is needed to make a sale.
Hey
come here a second Bill i need a second voice with this
client.
