Customer: I can't get onto the internet.
Help Desk: Okay, can you please check to make sure the cables are securely connected from the wall to the
modem?
Customer: I can't see.
Help Desk: Why not.
Custoemr: The power is off.
Help Desk: Oh, unfortunately, you're not going to be able to connect while the power is out.
Call back if you need anything. Have a nice day.