The process of deconstructing practices, techniques and standards of the past and replacing them with modern methodology particularly
concerning cost
efficiency, increase in profit margins often with the result of declining
customer service.
Elderly man - "We used to be
served tea and biscuits when we travelled by rail in our own compartments."
Young man - "That's so old fashioned, the railways have gone through a period of
modernisation under the government recently. They've got rid of the expensive complimentary
tea and biscuits and shove us into cattle trucks now. That's much more modern.'