1. A
policy mainly enforced in the
retail industry in terms of having respect for the
customer, saying that their opinion matters and that they are always correct.
2. An instance of an employee agreeing with a customer.
1.
The customer is always right about our
merchandise.
2. Even if the
customer is wrong, we basically have to kiss their ass with the "customer is always right" policy--even though the customer was wrong (and an idiot)
3. (Opposite) The employee is always right, the customer is a moron.