One of the largest Internet Service Providers in the United States. Owned by Time Warner and affiliated with
America Online and
Earthlink.
Technical support is outsourced to Convergys where agents like me have to talk to stupid people all day long who have no idea what their Internet connection is for.
Customer: I Broke my
Road Runner!
Agent: What lights are on your
modem
Customer:
Standy Light!
Agent: Can you click on the 'Tools' Button, there should be a picture of you, because you are a tool!